Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that you may not receive a full refund if it is used, and/or arrives back to us damaged.
To start a return, you can
If your return is accepted, we'll send you the location to ship the item back to us. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected, and and shipping fees may be expensive.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, please
Wrong Items Received
If you received the wrong or missing item(s), please
Change of Mind / No Longer Needed
If you change your mind about your order and you are still within the 14 day return window you can either:
- Exchange for another product of similar or higher value by shipping your order back to us (if still in new condition and within the 14 day return window).
- Return - Ship your order back to us in new, un-used condition for a refund. NOTE that there will be a 15% restocking fee.
Unfortunately, we cannot accept returns on sale or "B-Stock" items.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be refunded the price of the item (not shipping costs or customs fees). Note that if you returned your order and did not exchange and you will receive your refund minus a 15% restock fee.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.